AgentsPro

Terms & Conditions

1. This Service

The AGENTSPRO(Service) is provided by AGENTSPRO (us, we) to you. Your use of this Service and any additional services introduced by us and contained within constitutes acceptance by you of these Terms & Conditions.

2. Eligibility

You must be a minimum age of 18 to register on and use the Service. By registering and using the Service you warrant that you are 18 or older and understand your obligations under these Terms & Conditions.

3. Registration and Account Integrity

3.1As part of the registration process you will need to create an account, including a username & password. It is your responsibility to ensure that the information you provide is accurate, not misleading and relates to you. You cannot create an account or username & password using the names and information of another person or using words that are the trademarks or the property of another party (including ours), or vulgar, obscene or in any other way inappropriate. We reserve the right with or without notice to suspend or terminate any account in breach.

3.2Where we provide an organisation with a number of user licenses for the Service these must be adhered to. User licenses cannot be shared between users. A breach of this clause will result in termination of the abused accounts and/or all accounts provided to the organisation.

3.3If for any reason you suspect that your username & password has been disclosed to or obtained by another party you should contact us immediately. Please note that we never contact users requesting them to confirm their username & password or other details.

4. Pricing, Plans and Features

4.1We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product, service, subscription, or plan is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or any over-payment made by you (as applicable).

4.2We reserve the right to alter all product, service subscription or plan pricing and features without notice.

5. Payment and Credit Control

5.1All services are billed monthly in advance.

5.2If you upgrade from a free or trial account you will be immediately charged for the necessary full account or accounts. Your monthly payment will be due from that date each month onwards.

5.3Where the Service has been paid for 12 months in advance, (where this option is offered by us) payment will be taken in full on each anniversary.

5.4It is a condition of use that a valid debit or credit card (or other valid payment method accepted by us) is provided at all times in order for your account or accounts to remain active.

5.5Where a payment request is made by us and is declined (for whatever reason) access to your account or accounts may be suspended immediately until such time as a valid payment has been processed and a valid payment method is added to your account or accounts.

6. Cancellation Rights, Defects and Refunds

6.1The fees for your Plan are billed in advance, are non-refundable, and automatically renew on a monthly or annual basis, as specified in your Plan. No refunds or credits will be provided for partial months of the Analysis Service, upgrades/downgrades, or for months unused with an open account.

6.2You may cancel your account or accounts at any time.

6.3As this is a business-to-business transaction no right of cancellation exists under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2023.

6.4Cancellation should be done using the facility provided.

6.5Cancellation by any other means, including (but not limited to) email, telephone call, fax, text, or instant message is not valid.

7. Upgrading or Downgrading Accounts

7.1Users have the ability to upgrade or downgrade their accounts and the services offered at any time.

7.2Where an account is downgraded the applicable user will be responsible for all the data within the account and any loss of data caused by the downgrading and removal of any service within the account connected to the downgrade.

7.3Users should backup and download their data prior to requesting a downgrade in service.

7.4Where an account is upgraded the new higher monthly charge will be automatically applied on the next usual date of the monthly charge.

7.5Where a 12-month account is upgraded the increased charge will be applied immediately to the account for the additional amount due until the anniversary date.

8. Trial and Offer Periods

8.1Trial or offer periods are offered at our sole discretion and are subject to withdrawal at any time and without notice.

8.2Where you are offered a free-trial period you will receive an email notification no less than seven days before your free-period is due to end and automatically convert into a paid subscription. Please note this does not apply where you are merely offered a discounted or offer-period paid-for subscription at a reduced rate that subsequently converts to a subscription at one of our full standard subscription rates.

8.3Only one person may use a single free or trial account, the account cannot be shared amongst multiple individuals.

8.4These Terms and Conditions apply to all trial or offer-period accounts.